High Touch Experience

Be Our #1, Not Just One of Many

When you work with AMI, we make you our priority. Our high touch service means we ensure a personalized approach for every single client, which is the secret to our strong, long-lasting client relationships. We’ll take the time to understand what makes your organization and event needs unique, ensuring we can efficiently tailor every aspect of your meeting experience to your precise requirements. When you’re happy, we’re happy!

Putting You at the Heart of What We Do


Where High Touch Meets Efficiency

High touch doesn’t have to mean high cost. Over the last 20+ years, we’ve perfected the balance between outstanding service and efficiency, including automated, scalable processes and utilizing the power of the latest technologies to give you the exact experience you want, without long wait times or needless complexity.

One-on-One Support From Your Customer Success Manager

When you work with AMI, you’re not left to navigate an ever-rotating team. Instead, you’ll be in touch with your dedicated Customer Success Manager, who will regularly reach out to understand your current challenges and needs. On top of this, we’re always open to feedback to ensure every single event goes as smoothly as possible.

Robust Customer Onboarding Processes 

It can be daunting bringing a new meeting partner onboard. That’s why we offer comprehensive onboarding programs to get you up to speed with everything we can do for you. And it goes both ways – we also want to find out as much as possible about your organization so we can provide the enhanced support you never even realized you needed.

We Serve Top Brands

AMI has the privilege to serve the world’s most admired brands.