Careers

Pharmaceutical Meeting Planner

We are seeking to fill CONTRACT Pharmaceutical Meeting Manager roles with talented professionals that are passionate about HCP-attended meetings and events, including Investigator Meetings, Speaker Trainings, and Advisory Boards. Seeking a professional that thrives in a fast-paced work environment and holds the value of customer service to the highest degree. The Meeting Manager is responsible for planning and executing Live and Virtual events and meetings for clients as assigned. In addition, they manage AMI staff to ensure AMI customer service standards are met with every client. Responsibilities include managing and driving the client-facing calls, managing budgets in all systems, proposals, reconciliations, and client and attendee management. Ultimately responsible for all meeting timelines and deliverables to ensure the success of the meeting. Salary is based on experience.

Key Responsibilities of this Role:

• Plan, manage, and execute client Virtual and Live Meetings
• Create and manage budgets
• Meet internal meeting revenue and profit goals
• Direct initial invoicing and all credit card payments to accounting
• Manage and exceed client expectations regarding the overall meeting objectives
• Responsible for advising the client on all best practices and subject matter expertise
• Coordinate with the AMI Sourcing team on all venue, and vendor contracts and proposals
• Manage all AMI staff assigned to the meeting and ensure their KPIs are met
• Meet meeting and client KPIs
• Provide suggestions on improvements to company systems & processes that will increase efficiency & allow for better customer service
• Follow all AMI policies and procedures that are internal and client specific

Requirements

• Must have a Bachelor’s Degree or equivalent work experience
• Must have at least 3 years of Pharmaceutical Meeting Management experience (advisory boards, Investigator Meetings, Speaker Trainings)
• Must be able to travel up to 25% of the time
• This is a remote position, we are accepting applicants globally and do require that candidates be proficient in verbal and written communication in English.

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Meeting Coordinator

Looking for a recent college graduate eager to start their dream career in the Meeting Planning Industry.

• Build and Maintain Registration Websites. Candidate must have experience building websites and maintaining them. At least one-year minimum of experience.
• Manage Attendee Registration
• Manage Internal Communications
• Oversee collateral printing and meeting materials
• Support Meeting Planners with administrative tasks
• Extremely Detail Oriented
• Excellent interpersonal skills

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Assistant Client Success Manager Corporate Meetings and Events

The Assistant Client Success Manager will support the Client Success Manager with the overall strategic and operational responsibility for all programs managed on their specific accounts, with a strict focus on meeting the financial projections of the channel. This includes managing employees and contract staff to succeed in all program initiatives. As the account manager, this position will provide leadership to the account, including the primary client point of contact from a business development perspective, and work with the Director of Organizational Development to implement new processes and systems to ensure consistency of program quality and customer satisfaction. In addition, this position will provide coordination for the AMI senior management team to keep them abreast of AMI operational opportunities and challenges. This position is also responsible for developing, implementing, and managing individual program budgets and meeting and exceeding program profit goals. The ACSM will cultivate and retain existing relationships with clients and identify new opportunities as they arise.

Key Responsibilities of this Role:

• Develop a broad and deep knowledge of clients and consistently work with the manager to identify process improvements
• Partner with the manager and Training Manager to implement process improvements across the team
• Achieve and exceed annual budgeted projections for the book of business
• Maximize gross profit on each program
• Manage meetings, both live and virtual, for the named account(s)
• Review and approve charges and allocations to guarantee they are submitted in a timely manner
• Oversee the associated planner working budgets in MeetingSoft to ensure they are up to date with profit and revenue forecasting
• Review the Master Meeting List to confirm all financial figures are accurate and match MeetingSoft for AMI Financial Reporting
• Provide effective leadership by being an SME for our client and supporting the meeting management team
• Address organizational and staffing opportunities by providing feedback and coaching and identifying and escalating additional staffing needs
• Participate in the interviewing and onboarding of new team members
• Train new meeting managers by shadowing the ACSM-assigned meetings
• Manage the team and client and maintain all client-specific KPIs
• Help create and foster a respectful and inclusive team environment through coaching
• Additional administrative and management tasks are to be determined during the training and client onboarding processes

Qualifications

• Bachelor’s degree or equivalent experience
• 3-5 years of direct meeting management experience, preferably with corporate events
• Sales and client outreach experience
• Strong written and verbal communication skills
• Detail-oriented and analytical
• Demonstrated ability to increase customer satisfaction

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Audio Visual Technician

• Manage Onsite AV and WebCast quality standards
• Superior Onsite client ServiceManage Webcast Production
• Experience with the webcast/web conference environment
• Superior knowledge of AV technologies
• Working knowledge of Webcaster Software
• Knowledge of the various video encoder software
• Excellent interpersonal skills and customer service management
• Troubleshooting technical issues
• Ability to follow a team approach to project management
• Must have experience managing Webcasts in Webex, Zoom, and Notified (formerly Intrado)
• Must have a minimum of 2 years of onsite AV management experience
• Must be able and willing to travel
• Must be Fluent in French and English

Feature Benefits:

• Medical insurance
• Vision insurance
• Dental Insurance
• 401(k)

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