After spending over 30 years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Through teaching his audience to stop viewing “perfect” as an end goal, and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely “perfect” service.
As a Senior Executive Paul has managed and directed some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe. His time on the high seas has taught him that through approaching customer service with the intent to exceed his customer’s expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced.
Paul is author of Repeat Business, an Advanced Communicator in Toastmasters, and a member of the National Speakers Association.